Personal Data Protection

89bd Privacy Policy – Your Data Security Is Our Priority

89bd is fully committed to protecting the privacy and personal data of every member. This document clearly explains how we collect, use, store and safeguard your information in accordance with international security standards.

Last Updated: 1 January 2026
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At 89bd, we understand that your trust is our most valuable asset. This Privacy Policy ("Policy") describes our practices regarding the collection and management of personal data when you use our platform, website and mobile applications.

This Policy applies to all registered members, website visitors and anyone who interacts with any service offered by 89bd. By using our platform, you agree to the collection and use of information as described in this document.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international privacy standards. Data protection is not merely a legal obligation for us — it is a core value we uphold.

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Section 1
Personal Information We Collect

We collect personal information necessary to provide a secure, seamless, and responsible service. The type of information collected depends on how you interact with our platform:

Data Category Information Examples Primary Purpose
Identity Information Full name, date of birth, identification number, gender Identity verification (KYC), legal compliance
Contact Information Email address, phone number, residential address Account communications, security notifications
Financial Information Bank name, account number, transaction records Deposit processing, withdrawals, AML compliance
Usage Data IP address, device type, browser, pages visited Security, user experience improvement
Game Data Wagering records , game history, wins, losses Customer support, fraud detection, audits
KYC Documents MyKad copy, passport, utility bill, verification selfie Mandatory identity verification, regulatory compliance
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Important Note: We never request your full credit or debit card details directly. All payments are processed through encrypted, secure payment gateways. 89bd does not store full card numbers in our systems.
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Section 2
How We Use Your Information

The data we collect is used responsibly and only for legitimate purposes. The following is a complete list of the purposes for which your data is used by 89bd:

  • Account management: Creating, verifying, and managing your member account, including the registration process, secure login, and password reset.
  • Transaction processing: Processing deposits and withdrawals quickly and securely through your chosen payment method, including bank transfers, Touch 'n Go, GrabPay, and other supported eWallets.
  • Identity verification (KYC): Complying with anti-money laundering (AML) legal requirements and ensuring our platform is free from misuse by irresponsible parties.
  • Fraud prevention: Monitoring suspicious activity, detecting fraud attempts, and protecting your account from unauthorised access.
  • Customer support: Helping you resolve issues, answer enquiries, and provide necessary technical assistance via live chat and other support channels.
  • Service improvement: Analysing usage patterns to improve platform performance, introduce new features, and refine the overall gaming experience.
  • Promotional communications: Sending bonus offers, promotional information, and platform updates — only to members who have consented to receive marketing communications.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offering assistance or restricting access where necessary to protect member wellbeing.
  • Legal compliance: Fulfilling reporting obligations to regulatory authorities and law enforcement agencies when required by applicable law.
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Section 3
Information Sharing & Disclosure

89bd never sells, rents or trades your personal data to any third party for marketing purposes. We only share information in the following limited situations:

  • Trusted service providers: Companies that help us operate the platform — such as payment gateway providers, cloud service providers, and analytics companies — are all bound by strict confidentiality agreements.
  • Regulatory authority: When required by law, court order or a valid request from a law enforcement agency under the relevant jurisdiction.
  • Game providers: Minimum technical information required to verify your account status when playing games from third-party providers within our platform.
  • Age and identity verification: Accredited third-party KYC services to verify your age and identity, ensuring full legal compliance.
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All our third-party partners are required to uphold data protection standards that are equally stringent as 89bd's internal standards. We conduct regular due diligence reviews on all our service providers.
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Section 4
Our Data Security Measures

We invest seriously in security infrastructure to ensure your personal data is protected at all times. Key security measures we have implemented include:

  • 256-bit SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption — the same security standard used by leading banking institutions.
  • Two-factor authentication (2FA): An additional security layer requiring verification via your mobile device each time you log in from a new device or unrecognised location.
  • 24/7 threat monitoring: An automated security monitoring system operating around the clock to detect and respond to any suspicious activity in real time.
  • Strict access controls: Only authorised and specially trained 89bd staff may access members' personal data, and only for designated purposes.
  • Regular backups: Your data is automatically backed up to a separate secure data centre to ensure service continuity and data recovery in the event of a technical incident.
  • Independent security audits: We conduct regular penetration testing and security audits by certified independent parties to identify and address any vulnerabilities.
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Shared Responsibility: While we take all reasonable precautions, the security of your account also depends on your own actions. Please keep your password confidential, enable 2FA, and contact us immediately if you suspect any unauthorized activity.
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Section 5
Cookies & Tracking Technologies

Platform 89bd uses cookies and similar tracking technologies to enhance the user experience and enable essential platform functions to run smoothly.

Cookies are small text files stored on your device when you visit our website. They help us recognise you on return visits and personalise your experience.

Cookie Type Function Active Period
Essential Cookies Secure login, session verification, CSRF security Session only
Preference Cookies Remembering your language, theme, and display preferences 1 year
Analytics Cookies Understanding how users interact with our platform 6 months
Performance Cookies Optimising load speed and the gaming experience 3 months

You may manage or block cookies through your internet browser settings at any time. However, blocking essential cookies may affect certain functions of our platform, including the automatic login feature.

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Section 6
Data Retention & Deletion Period

We retain your personal data only for as long as necessary to fulfil the original purpose of collection or as required by applicable law. Our data retention policy is as follows:

  • Active account data: Retained for the duration your account remains active plus the mandatory retention period prescribed by the regulator.
  • Financial transaction records: Retained for a minimum of 7 years in accordance with anti-money laundering laws and financial reporting requirements.
  • KYC documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
  • Support communication logs: Retained for 3 years for reference purposes, dispute resolution, and service improvement.
  • Analytics cookie data: Anonymised and deleted after a period of 6 to 12 months.
  • After account closure: Data that is no longer needed will be securely deleted or anonymised within 90 days after all legal obligations have been fulfilled.
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Section 7
Your Privacy Rights

As a member 89bd, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA). We respect and facilitate the exercise of all these rights:

1
Right of Access

You have the right to request and obtain a copy of the personal data we hold about you at any time.

2
Right to Rectification

You have the right to request the correction of any personal data that is inaccurate, outdated or incomplete in our records.

3
Right to Withdraw Consent

You may withdraw consent for marketing communications at any time through your account settings.

4
Right to Request Erasure

You may request deletion of your data subject to the legal retention obligations applicable to 89bd.

5
Right to Object to Processing

You have the right to object to the processing of your data for direct marketing purposes or in certain other situations.

6
Right to Complain

If you are not satisfied, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

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To exercise any of the above rights, please contact our Data Protection Officer via in-platform customer support or by email at [email protected]. We will process your request within 14 working days.
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Section 8
Privacy Policy Amendments

89bd reserves the right to amend this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. When we make material changes, we will:

  • Updating the "Last Updated" date at the top of this document.
  • Sending a notification to your registered email address at least 7 days before the amendments take effect for material changes.
  • Displaying clear notices within our platform to ensure all members are aware of the changes.
  • Storing older versions of the Privacy Policy in an archive accessible upon request.

Your continued use of the 89bd platform after any amendment takes effect means you accept the updated Privacy Policy. If you disagree with any changes, please contact us to close your account before the amendments come into effect.

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Section 9
Contact Our Privacy Team

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our Data Protection Officer team is available to assist you 24/7.

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Live Chat
Available 24/7 within our platform. The fastest way to get immediate assistance.
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Privacy Email
[email protected]
Response within 14 business days
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Complaint Form
Submit a formal complaint through the "Support" section in your account.
Why Choose 89bd
Your Privacy, Our Priorities

Six reasons why over 500,000 Malaysian members trust 89bd to safeguard their personal information

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Continuous Encryption

Every piece of data moving between your device and our servers is protected by unbreakable 256-bit SSL encryption — the same security technology used by the world's leading banks.

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No Direct Data Sales

89bd has never and will never sell or rent your personal data to third-party advertisers. Your data belongs to you — it is not our business commodity.

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Full PDPA Compliance

Our operations fully comply with Malaysia's Personal Data Protection Act 2010. We have a dedicated Data Protection Officer to ensure ongoing compliance.

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Full Transparency

We clearly explain what we collect, why we need it, and how long we retain it. There are no hidden practices or confusing fine print in our privacy policy.

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Controls in Your Hands

Through your account settings, you can manage communication preferences, request a copy of your data, or submit an account deletion request at any time. Full control of your data is entirely in your hands.

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Periodic Independent Audits

Our security systems are regularly tested by accredited independent security auditors. These audit reports ensure our data protection infrastructure stays ahead of the latest threats.

Join 89bd With Confidence

Your Data Is Safe, Your Gaming Is More Peaceful

With world-class data protection systems in place, you can focus entirely on the best gaming experience at 89bd. Register now and enjoy exclusive welcome bonuses — all with guaranteed privacy.

Secure registration protected by 256-bit SSL encryption

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